hiSky Support
Support center for partners and customers of hiSky’s network terminals and services
Support center for partners and customers of hiSky’s network terminals and services
What are Smartellite™ terminals?
The Smartellite™ is your new means of communication in places you have no connectivity. It will turn your smartphone into a satellite phone allowing you both voice and data abilities for low prices in remote locations. The Smartellite™ will also connect easily to any IoT/M2M platform allowing sensors to transmit and receive data any place in the world. The Smartellite™ terminals is independent and has it all, antennas, modem and rechargeable battery.
What is the difference between the Smartellite™ terminals?
The Smartellite family has two main products. The Smartellite™ Static and The Smartellite™ Dynamic. The Smartellite™ Static is a portable terminal allowing you to take it with you and communicate in any place you get to, the Smartellite™ Static will commence communications with the satellite in a matter of seconds. The Smartellite™ Dynamic provides you with communications on the move, while you are driving, in a train, a boat or anywhere on the move.
The Smartellite™ Dynamic will also communicate with LEO satellites.
What is On-the-Move feature?
The Smartellite™ Dynamic will work and provide you with Voice/Data and IoT/M2M communication while driving, travelling by train, on a ship or while tracking in remote locations. Thanks to the faced-array antennas (ESA) and tracking capability the Smartellite™ Dynamic holds communication link to the satellite at all times even on the move.
Can I use the Smartellite terminal on a car, boat or vessel?
Yes, using our Smartellite™ Dynamic terminal that enables on-the-move capabilities.
Why choose hiSky’s Smartellite™ terminals over the competitor’s devices?
The cost-effectiveness of our terminals is the main benefit, we provide unique terminals with the latest technology at a price anyone can afford. Our service plans are very competitive offering great communication packages for IoT and MSS for our subscribers allowing everyone the ability to use and have communications.
Who do I buy my Smartellite™ terminals and service plans from?
You can purchase our terminals and service plans at all iDirect distributors.
What is the coverage for Smartellite™ services?
Our services are accessible in Latin America, South and central Africa, Europe, and the Mediterranean. Please check with your local service provider for coverage in your area.
How can I connect with the Smartellite™ terminals?
Simply connect to the terminal via WiFi,open the Smarttelite App that hiSky provide for making calls and sending text, all from your own smartphone (Android, iOS) devices.
What are the data rates of the Smartellite™ terminals?
Our terminals providing a data rate of 4Kbps-30Kbps with the Ka-band GEO satellites.
Is the Terminal suitable for IoT?
Our Smartellite™ terminals are your best option for IoT/M2M application. The hiSKy network intends to be the leading global IoT satellite provider. Smartellite™ is the most advanced communication tool in its class for transmitting and receiving data over satellites from unserved/underserved areas.
Which type of frequency band does the Smartellite™ terminal use?
hiSky’s Smartellites™ are using Ka-band (Transmitting 27.5GHz to 30Ghz, receiving 17.7Ghz to 20.2Ghz), Ku-bands terminals and services will be available soon.
Is there a battery in all of hiSky’s Smartellite™ terminals?
Both the Smartellite™ Dynamic and the Smartellite™ Static have rechargeable batteries. We also have versions of the Smartellites™ for users who have access to electricity and have no need for batteries.
For how long the battery will hold in my terminal?
Depends on the usage of the terminal, it will hold up to 2.5 hours of continues transmission.
How can I charge my terminal’s buttery?
hiSky’s terminals have a USB type C connector for charging, suitable with the provided charger (110V/220V). You can use an external charger, car or your electricity socket.
Which type of connection protocol the Smartellite™ terminal can support?
hiSky’s terminals support: WiFi, BLE, PoE, USB and wire connection for IoT. Soon to come sigfox and LoRa.
How does the wireless access point work?
Simply connect your device (smartphone or PC) to the Smartellite™ Wi-Fi network with your username and password, given with the terminal’s documentation.
How many users can connect to the terminal via WiFi?
There is no limitation to the Wi-Fi connection.
What is the difference between the Smartellite terminals and satellite dishes (Vsat)?
We are a real very small aperture terminal easy to deploy, easy to use and most affordable. We are portable and also provide on-the-move connectivity. No need for technical assistance or personal for installation and as easy to use as your smartphone.
Can the Smartellite™ terminal can work indoors?
Yes, pointing through a window, will allow connectivity.
Can the terminals be mounted outside in a fixed installation?
Yes, our Smartellite Static fixed version is perfect for this requirement whether it is attached to a pole, your roof, or to the wall.
Are there Smartellite™ user manuals?
Yes, you can find them here
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